Consumer Traps & Tips–A weekly service of the Palm Beach County Consumer Affairs Division
Topic: The Dry Cleaner Shrank My Suit
Trap: Sonia from Royal Palm Beach was eager to wear her freshly dry cleaned suit to her business meeting. When she put on the pants, however, she could barely zip and button them. The pant legs didn’t reach her ankles, the jacket was tight, and the sleeves didn’t reach her wrists. The dry cleaner had shrunk her suit!
Tips: Most people have very few problems with dry cleaners, but even one issue can be upsetting. Here are some “before and after” steps you can take:
* Read the care label carefully. An item may be washable and not require dry cleaning. If either method is allowed, make sure your preference is clear to the dry cleaner.
* When dropping off clothing, make sure the claim ticket lists all items. Check the reverse side of the ticket for any store policies.
* When picking up, make sure all items are present before leaving the store. Check for any damaged items or do so as soon as you get home. Promptly notify the store and return any damaged items.
* Speak with the owner or manager about any damages. Good dry cleaners will offer solutions: repeat the cleaning process, re-weave a hole, block and re-shape a garment, etc.
* If the store assumes liability, the remedy may be limited to monetary compensation based on the age and condition of the garment, a pre-determined formula, or a policy that provides store credit only.
* Care labels can be wrong! In such situations, the manufacturer is at fault. Return the item to the retail store for directions on how to contact the manufacturer.
For more information, contact Palm Beach County Consumer Affairs at 561-712-6600 (Boca/Delray/Glades 1-888-852-7362) or visit to check if other consumers have filed complaints against a store you are considering.
Battalion 4 Chief Tom Tolbert brought crew members from Station 42, Hagen Ranch Road to today’s Alliance of Delray Residential Associations meeting at South County Civic Center to demonstrate what action the men and women of Fire Rescue do in response to a 911 emergency call for a heart attack victim.
The “patient” once stabalized is then removed to an ambulance.
The finely trained and courageous men and woman of Station 42 stand by after completing demonstration.
The Alliance of Delray meets the first Wednesday of each month through May 2010 at 9:30 AM at the Civic Center, uinder the leadership of Bob Schulbaum, President. The public is always welcome.
